Refund Policy — Basil & Brick Pizzeria
Last updated: October 1, 2025
This Refund Policy explains how refunds, redeliveries, and credits are handled for orders placed through harborjournalcove.sbs and at our location: Lombardi's Pizzeria, 32 Spring Street, Nolita, New York, 10012, United States. If you have questions, please call us at +1 212 941 7994. By placing an order with Basil & Brick Pizzeria, you agree to the terms below.
1. When You Are Eligible for a Refund or Redelivery
- Incorrect Item: You received a different pizza, size, crust, or topping than ordered.
- Missing Items: Any paid side, dessert, or beverage (such as juice or lemonade) was not delivered.
- Quality Concerns: Food arrives burnt, undercooked, unsafe, or unreasonably cold.
- Late Delivery: Order arrives substantially after the quoted delivery window without prior notice.
- Order Cancellations: See the Cancellations section for details.
2. Reporting Timeframes
- Delivery and Pickup: Report issues within 24 hours of receipt.
- Dine-In: Please alert a team member before leaving the table so we can fix it on the spot.
- Proof: We may request your order number, a brief description, and clear photos of the item and packaging.
3. What We May Offer
- Refund to original payment method in $.
- Redelivery of the affected item(s) at the earliest available time.
- Store credit in $ for future orders.
- Partial refund if the issue affects only part of your order.
The resolution offered will depend on the specific circumstances and product condition at the time of your claim.
4. Non-Refundable Situations
- Taste Preferences: If the pizza matches your order but is not to your personal taste after significant consumption.
- Altered Items: Items that were modified after delivery (e.g., added toppings at home).
- Promotions and Bundles: If only part of a discounted bundle is returned or consumed.
- Gift Cards: Non-refundable and not redeemable for cash, except where required by law.
- Third-Party Orders: If you ordered via a marketplace or courier app, please request a refund through that platform.
5. Cancellations
- Before Preparation Starts: Full refund in $.
- After Preparation but Before Dispatch: Partial refund reflecting ingredient and labor costs already incurred.
- After Dispatch: Generally non-refundable; we may attempt to recall the order, but success is not guaranteed.
- Cancelled by Basil & Brick Pizzeria: If we cancel due to safety, equipment failure, or out-of-stock items, you will receive a full refund or we will offer a suitable alternative.
6. How to Request a Refund
Contact us at +1 212 941 7994 or submit a request via harborjournalcove.sbs. Include your full name, order number, delivery address, and photos (if applicable). Our team aims to respond within one business day. Business hours and preparation times may vary on weekends and holidays.
7. Refund Method and Timing
- Card Payments: Once approved, refunds are initiated promptly; banks typically post them within 5–10 business days.
- Cash Payments: Approved cash refunds are available for pickup at our location; please bring valid ID and the original receipt.
- Store Credit: Applied to your harborjournalcove.sbs account or issued as a unique code.
8. Allergies and Dietary Requests
We take dietary needs seriously and can prepare items to avoid certain ingredients when requested. However, cross-contact may occur in a shared kitchen. If we fail to follow a clearly recorded allergy or special instruction, we will provide a refund, remake, or credit. Otherwise, refunds for allergy-related concerns may not be available.
9. Chargebacks
Please contact us first to resolve any issue quickly. If a chargeback is initiated while a refund is in progress, processing may be delayed. Basil & Brick Pizzeria reserves the right to contest unfounded chargebacks with delivery and order records.
10. Compliance and Jurisdiction
This policy is intended to comply with applicable consumer protection laws in United States. If any term is deemed invalid under local law, the remaining terms remain in effect.
11. Contact Information
Basil & Brick Pizzeria — Lombardi's Pizzeria, 32 Spring Street, Nolita, New York, 10012, United States
Phone: +1 212 941 7994
Website: harborjournalcove.sbs
We appreciate your trust in Basil & Brick Pizzeria and will do our best to make every pizza experience outstanding.